Red_Hat_Welcome_Kit.pdf

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Welcome to Red Hat
Introduction
Getting
Started
Welcome
to red Hat
4
Contact us.
Plan, Deploy,
Connect
Supporting
Customers
Training and
Certification
Getting
Started
Checklist
Links & FAQs
Welcome to Red Hat
Table of Contents
Introduction
Foreword by Marco Bill-Peter
Introduction
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Getting Started
Your Subscriptions
For Customers with a Direct Entitlement
For Customers with a 16-Digit Subscription Number
Your Red Hat Login
Your Software
Your Updates
Your Renewals
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Getting
Started
Plan, Deploy,
Connect
The Red Hat Customer Portal: Plan, Deploy, Connect
Plan
Deploy
Connect
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Supporting
Customers
Supporting Customers the Red Hat Way
How We Can Help You
Account, Subscription, or Entitlement Questions
Technical and Product Questions
Reporting Bugs
Feature Requests
Multi-Vendor Collaboration
How You Can Help Us
How We Can Help Each Other
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Training and
Certification
Getting
Started
Checklist
Links & FAQs
page 2
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Contact us.
Welcome to Red Hat
Table of Contents
(continue)
Training and Certification
Getting Started Checklist
Links & FAQs
Quick Links
Quick-Reference Support Guides
General FAQs
Getting Started FAQs
Introduction
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Getting
Started
Plan, Deploy,
Connect
Supporting
Customers
Training and
Certification
Getting
Started
Checklist
Links & FAQs
page 3
4
Contact us.
Welcome to Red Hat
Foreword by Marco Bill-Peter
Your IT application infrastructure is the foundation of your business. It must be
proven, available, and secure. It must also evolve as your business needs do. This is
why you need more than a break-fix support contract from your technology vendor.
You need a collaborative relationship with a trusted leader in the open source world.
Innovation thrives in open environments where every-one is allowed to share knowl-
edge and work together toward common goals. We work with you to understand what
you are doing today. More importantly, we work with you to understand what you
aren’t able to do today, and we focus our product strategy on bridging that gap.
Red Hat’s subscription model enables us to deliver new technology as soon as it’s
available, provide unlimited support at no extra cost and use the feedback we get
from regularly working with you to deliver better technology tomorrow.
With a Red Hat subscription, you are not limited to traditional reactive support: you
have access to the knowledge of the best engineers through all phases of planning,
testing, deploying, maintaining, and upgrading your IT infrastructure. When you have
a question, you have a choice: you can speak directly with Red Hat Certified Engineers
and access our award-winning Red Hat Customer Portal (access.redhat.com).
Introduction
Getting
Started
Plan, Deploy,
Connect
Supporting
Customers
Training and
Certification
Getting
Started
Checklist
MarCo Bill-Peter
Vice President,
Global Support Services, Red Hat
Links & FAQs
page 4
4
Contact us.
Welcome to Red Hat
Introduction
Getting
Started
Plan, Deploy,
Connect
Supporting
Customers
Training and
Certification
Getting
Started
Checklist
Links & FAQs
page 5
4
Contact us.

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