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Customer
Handbook
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Congratulations on your
purchase of a brand new central
heating system
from NortHerN Gas...
Central heating is the most efficient and popular way to heat your home and, to get
the best from your new system, it’s important that you understand how to control your
heating, regulate your hot water and use energy saving measures. The manufacture’s
instruction for the various components of your installation are at the back of this folder,
but this section gives you tips on how to get the best from your system as well as
solving simple problems and pointing you in the right direction if you need further help.
You can find additional information on our web site
www.northerngasheating.com
or by calling us on 08707 664070.
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General Heating Care
There are some simple steps you can take to maximise your boiler’s performance and ensure the efficient use of your
heating system and its components. We suggest that you familiarise yourself with the temperature controls and pressure
gauge. Arranging an annual service of your boiler and knowing how to keep it clean are also important first steps.
Northern Gas Heating offers a wide variety of control options, ranging from easy-to-operate mechanical devices to
much more sophisticated digital and wireless radio frequency programmers. The key word is flexibility: whatever your
lifestyle, there’s a choice of controls to match your needs.
Why are effective controls so important? Apart from the very desirable benefits outlined above, controls enable you
to minimise energy consumption by reducing temperature levels – but without any sacrifice in comfort. For example,
if your room thermostat is set to 21ºC (a typical temperature setting) and you reduce it to 20ºC, your heating energy
consumption can be cut by 6-10%. The more sophisticated the controls you choose, the more precisely you can set
temperature and time settings. And by timing your heating and hot water periods in tune with your lifestyle, you can
reduce wasteful overheating.
Temperature Controls
Boiler Thermostat
You can find this on the boiler
itself. It controls the temperature
of the hot water flowing around
the pipes to the radiators. Correct
setting: HIGH in the winter. LOW in
the summer.
Room Thermostat
This will be in the hallway or living
room. It controls the temperature
of the whole home, based on the
room it is in.
Correct setting: 21ºC for pensioners
and families with young children.
Between 18 to 21ºC for everyone
else. Note - turning up the room
thermostat will not heat up the
room faster but it will make the
room warmer.
Cylinder Thermostat
This will be on the hot water tank.
It controls the temperature of the
hot water coming out of the taps.
Correct setting: 60ºC or 140ºF.
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Radiator Thermostat
You can find one of these on each radiator. It allows you to have different
temperatures in each room. Correct setting: Start off at a middle setting
and turn it down a notch if too warm and up a notch if too cool. If the
radiators go cool, and the room is warm, this is normal and means the
thermostat is doing its job.
Typically the numbers on the dial represent the following average room
temperatures (shown in Celsius):
1 = 10 degrees
2 = 13 degrees
3 = 16 degrees
4 = 18 degrees
5 = 21 degrees
6 = 23.5 degrees
Programmer
This can control the time you want
the heating and hot water to switch
on and off. Make sure it is set to
suit your lifestyle rather than ruling
your life!
Set it to come on half an hour
before you get up or come in, and
switch off half an hour before you
go out or go to bed. You can also
set it to come on and go off twice
a day.
So, for example, if a radiator goes off when the setting is at 4 on the
thermostat, it means that the room temperature has reached 18 degrees.
Going on Holiday?
Summer
Turn the system off at the programmer. All you have to do is switch the heating on when you get back.
Winter
In cold weather, you should set the programmer to heat only.
Then turn the room thermostat to a low setting, about 8ºC/45ºF, or turn the radiator valves to the lowest setting but
not ‘off’. Leave the programmer or time switch on ‘constant’ so the thermostats control the system.
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