Fuller Ed - You Can't Lead With Your Feet On The Desk.pdf

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BUILDING RELATIONSHIPS,
BREAKING DOWN BARRIERS,
AND DELIVERING PROFITS
EDWIN D. FULLER
John Wiley & Sons, Inc.
Copyright
#
2011 by Ed Fuller. All rights reserved.
Published by John Wiley & Sons, Inc., Hoboken, New Jersey.
Published simultaneously in Canada.
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Library of Congress Cataloging-in-Publication Data:
Fuller, Edwin D., 1945-
You can’t lead with your feet on the desk: building relationships, breaking down barriers, and
delivering profits/Edwin D. Fuller.
p. cm.
ISBN 978-0-470-87961-0 (cloth)
ISBN 978-1-118-00309-1 (ebk)
ISBN 978-1-118-00310-7 (ebk)
ISBN 978-1-118-00311-4 (ebk)
1. Customer relations. 2. Business communication. 3. Leadership. 4. Success in business.
I. Title. II. Title: You can’t lead with your feet on the desk.
HF5415.5.F865 2011
658.4’092—dc22
2010036015
Printed in the United States of America
10 9 8 7 6 5 4 3 2 1
To the International Pioneers, the 72,000 associates
of Marriott’s International Lodging Division, my
mentors, peers, Thaddeus, and Heidi Ann.
Marsha, Anna, and Josh, thank you for completing me.

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