SkyStar2 FAQ_en.pdf

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SkyStar 2 PCI/ USB FAQ
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Contents
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This README.TXT file provides information on the following topics:
- Support Information
- Requirements
- Trouble-Shooting
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Support Information
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For the latest information on products and support, please visit our homepage: http://www.technisat.de
or
http://www.technisat.com.
Owner of a box that is bundled to a service like Europeonline,
Netsystems, OpenSky or T-DSL via Satellit should contact the service provider's support directly.
Please review documentation of the service provider to get detailed contact information.
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Requirements
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PCI Products:
- Pentium III 700 MHz
- 128 MB RAM
- 30 MB free hard disk space
- 1 available PCI slot (do not use the one directly under AGP graphic card)
- 3D graphic card recommended (with hardware overlay support, up to date driver)
- Sound Blaster compatible audio card
- Operating Systems:
- Windows 98 SE
- Windows Me
- Windows 2000 Professional/Server
(Service Pack 2 or higher recommended)
- Windows XP Home/Professional
- Windows 2003
- Additional Software needed
- min. Internet Explorer 6
- min. DirectX 9
- min. MediaPlayer 9
USB Products:
- Pentium III 700 MHz
- 128 MB RAM
- 30 MB free hard disk space
- 1 available USB port (must be connected directly to PC, not via USB hub)
- 3D graphics card (with hardware overlay support, up to date driver)
- Sound Blaster compatible audio card
- Operating Systems:
- Windows 98 SE
- Windows Me
- Windows 2000 Professional/Server
(Service Pack 2 or higher recommended)
- Windows XP Home/Professional
- Windows 2003
- Additional Software needed
- min. Internet Explorer 6
- min. DirectX 9
- min. MediaPlayer 9
!!! The software is not designed to operate on SMP or Hyper-Threading CPU systems
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Trouble-Shooting (following FAQ requires software version 4.2.8 or newer)
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1. Installation
Problem:
Solution:
The installation of the software stops and says MediaPlayer and DirectX
recomended
Please download from Microsoft website the latest versions of MediaPlayer and
DirectX and install it. Other requirements are up to date Internet Explorer.
Afterwards you can run the installation again. Review the folder MICROSOFt
on the SkyStar2 installation CD. There you can find the required software too.
Problem:
Solution:
DVB Receiver and any network interface card, IP address conflict.
Immediately assign a static IP address of 192.168.238.238/255.255.255.0 to
the DVB deveice.
Problem:
Solutions:
I want to start the installation by doubleclick setup.exe but an error
message pops up
1. TCP/IP
If error message regarding TCP/IP pops up please check your registry if
following value exists:
"HKLM\\Software\\Microsoft\\Rpc\\ClientProtocols\\ncacn_ip_tcp"
If not create it and try to start installation process
2.Driver
The driver not loaded message occurs either when the driver is not installed
or an old and incompatible driver is installed. The later problem can occur
with v4.1.4 if the user manually uninstalls the old application first. This
is because in version 4.1.4 we first checked the registry to determine if
an old installation is present and if so, we manually copy the new driver
file to the \windows\system32\drivers directory and force a reboot. If
an old installation is not present we assume that the driver was installed
by the normal PNP detection. So the fix for this is to either copy the
driver manually or simply delete the old driver and install the new one
from the CD or the folder where it is located.
Problem:
Solution:
Sound Blaster Live Incompatibility
Change the IRQ settings to not conflict with the DVB deveice assigned IRQ
Problem:
Solution:
Starting Setup.exe results in a missing _setup.dll error message
It seems you downloaded the software and extracted the zip file without
the enclosed path-information. Check configuration of the archive tool used to
unzip the downloaded file and reconfigure it. Unzip and try installation
again.
2. Operating
Problem:
Solution:
The video stops from time to time and little squares are seen
Please check the quality of the input signal. The min. satellite signal
should be 50- 55 dbµV or the level indicator in Setup4Pc should be min.
55-65 % for proper TV function. Another possible source of trouble can
be your graphic card, that must support hardware overlay. Please check the
documentation of the graphic card if hardware overlay is supported and make
sure latest driver for the graphic deveice is installed. Otherwise disable
overlay function in Setup4PC section options.
Problem:
Solution:
My signal indicator drops from 0 % up to 50 % within a few seconds.
Check the valid function of your receiving equipment (dish & Cable).
If this is OK please check if your system is installed in ACPI mode.
If yes, try to use the dvb card in another pci slot on your motherboard.
If this does not solve the problem, you have to disable ACPI. This makes
a new installation of the operating system necessary.
Problem:
Solution:
After installation of MediaPlayer9 TV4PC does no longer work.
This is due to a MediaPlayer 9 issue. Just use the patch in the
folder MP9PATCH this should resolve the problem.
After installation of DirectX9 DVBViewer does no longer work.
DirectX9 installation overwrites some needed files and settings.
This requires to reinstall the user software again. A new driver installation
is not needed. Go to start/settings/control panel/software and remove
TECHNISAT DVB RECEIVER. After reboot take your installation CD or
downloaded and extractet files. Go to subdirectory INSTALL. Click the SETUP.EXE
and follow the instructions given during software installation. Reboot
afterwards. Very often this problem is encountered together with the
problem described one entry above.
Problem:
Solution:
3. Other
Question:
Solution:
I have a motherboard with VIA chipset on it. Does it cause any problems?
Make sure you installed the latest software patch from the VIA webpage to
enable full performance of your motherboard's chipset. Otherwise the bad
PCI performance can cause data loss/ malefunction during operation of the
DVB deveice
Question:
Solution:
I have a multi or hyperthreading CPU inside my PC. Does it cause any problems?
The software does not support this environement. Only workaround is to disable
one CPU in BIOS and/or operating system.
Question:
Solution:
I want to receive a service but do not know the satellite and data settings?
Most known services across Europe are already preconfiguered in the software.
Just go to systemtray, righclick and select from the menue the data service
you want to receive. That's it. In case the settings have changed you have to
contact the service providers support to get further help and informations.
I want to develop my own SkyStar 2 application. What do I need?
Check the TechniSat websites. There you can find a Windows and Linux SDK for
SkyStar 2 product. Take care that this files are provided "as is" and without
any kind of support.
Question:
Solution:

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