####################################################################### Lucas Arts Entertainment Co. Presents F U L L T H R O T T L E (tm) ####################################################################### This file contains the text found in the Troubleshooting guide of the Full Throttle Launcher program. All trademarks are hereby acknowledged as the proprietary property of their respective owners. ####################################################################### If you experience any trouble with Full Throttle, it may be the result of hardware conflicts or improper configuration on your computer. Full Throttle uses a computer to its fullest potential. Thus, minor conflicts may show themselves when playing Full Throttle, even if the computer seems to behave properly with other software. The first step in diagnosing a problem running Full Throttle is to isolate the conditions under which problems occur. Please use the information provided in this troubleshooting manual to aid in your troubleshooting procedure. If you are unable to resolve the problem, call technical support at the numbers at the end of this manual, or contact us on-line. ####################################################################### Game Crash or Lockup Issues If you are experiencing crashes during any part of Full Throttle, try one of the following steps to resolve the problem: * If you have not done so already, make a boot disk using the "Make Boot Disk" option from the main menu of this launcher or by running "BOOTFULL.EXE" from the RESOURCE directory of the Full Throttle CD. Reboot off the boot disk and see if the problem remains. If it disappears, you most likely have a memory manager or utility whose operation conflicts with Full Throttle. * If the problem remains, try disabling your sound by using the "Configure Sound" option from the main menu of this launcher. Type 'N' when prompted for the 'No Sound Card' option. If symptoms disappear, your mouse and/or soundcard most likely conflict with another device in your computer or each other. You will need to consult the documentation that came with your mouse or sound card for specific instructions on how to configure those items so that they do not conflict. * If you still have problems, select one of the DOS Extender buttons below which will copy an alternate version of the DOS extender to your disk drive. Version 1.92 is the default that is copied when you install. The other versions may be more compatible with some systems. ####################################################################### Memory Issues and Concerns You should have 8 megabytes of memory or more on your machine to run Full Throttle properly. The amount of low memory (below 640k) is not important. Full Throttle runs in your computer's 386/486 native "protect" mode. Many programs still run in what is called "real" mode, which is a mode 386 and 486 chips can run in to emulate the 8088 chip found in the original IBM PC. One of the limitations of running in "real" mode is that such programs must fit entirely in a computer's lower 640k of memory, even if a particular machine has many megabytes of total memory. In addition, such programs cannot access the memory above one megabyte without use of a memory manager such as EMM386 or 386Max. These utilities exist to allow older "real" mode programs to see memory above one megabyte and also to maximize the amount of low (below 640k) memory that these programs must fit into. Since Full Throttle runs in protected mode, it does not care how much "low" memory exists because high memory is just as easy to use. Therefore, it does not need a memory manager to run. In fact, some memory managers allocate all of a system's memory for real-mode emulation, leaving none for protected-mode programs to run. While this feature can often be overridden by reconfiguring the memory manager, it is often undesirable to do so because of the following reason: memory managers slow down access to memory, even if their functionality is not being utilized. Thus, when running Full Throttle, it's often best to run with no memory manager at all. Since you'll probably want to still run your normal "real" mode programs, the best way to disable your memory manager is to start your computer with a boot disk made using the "Make Boot Disk" option under the Main Menu of this program. ####################################################################### Sound Issues and Concerns After selecting the 'Configure Sound Card' option from the Launcher/Config program you will be asked to choose either 'Express Setup' or 'Custom Setup.' If the sound setup program fails to configure your sound board automatically then you should choose 'Custom Setup.' If you have added a new sound card to your system or changed your sound board configuration, then select 'Express Setup' and the program will attempt to set up your sound board automatically. From the 'Custom Setup' Standard Menu, you can choose from the sound standards supported by Full Throttle and manually set the Port, IRQ, DMA, and Stereo Reverse settings. You can also test your configuration. No Sound Card Found * Check your CONFIG.SYS file to be sure that the device drivers for your sound card are being loaded correctly with a DEVICE= statement. If not, refer to the documentation for your sound card to see how this is done. Sound Card Detected Incorrectly * Some Sound Blaster Pro compatible sound cards may not detect properly if set to DMA 0 or DMA 3. You may set the values manually using the sound configuration utility. The Full Throttle sound configuration is run when installing the game or when you choose 'Configure Sound Card' from the Main Menu of the launcher. When prompted for 'Express' or 'Custom' setup, choose 'Custom' and set the DMA to another channel which should resolve the problem. The original Sound Blaster Pro card detects properly on all channels. Poor Sound Quality * If you are experiencing poor sound quality with your Sound Blaster Pro compatible sound card, you may get better results if you configure your sound card as 'Sound Blaster' in the sound configuration utility. The Full Throttle sound configuration is run when installing the game or when you choose 'Configure Sound Card' from the Main Menu of the launcher. The original Sound Blaster Pro card should not have this problem. Sound Card Compatibility Ad Lib Multimedia Ad Lib Gold: This card works fine as an AdLib card. iMUSE does not support digital sound on this card as it is not Sound Blaster compatible. Adlib Peripherals MSC16: This card will play digital sound in iMUSE, but will pause for half a minute at the end of the digital sound test. If you exit iMUSE, then run Full Throttle, the game will either crash or will not have sound. If you reboot after setting up iMUSE, then run throttle, it seems to play fine. Adaptec AMM-1570 SCSI with Sound: All Ports, DMA channels, IRQ channels tested OK. Advanced Gravis Ultrasound: All Ports, DMA channels, IRQ channels tested OK. Ultrasound MAX: All Ports, DMA channels, IRQ channels tested OK. Cardinal Digital Sound Pro 16: All Ports, DMA channels, IRQ channels tested OK. Digital Sound Pro 16 Plus: All Ports, DMA channels, IRQ channels tested OK. Creative Labs Sound Blaster 1.05: All Ports, DMA channels, IRQ channels tested OK. Sound Blaster 2.00: All Ports, DMA channels, IRQ channels tested OK. Sound Blaster 2.02: All Ports, DMA channels, IRQ channels tested OK. Sound Blaster Pro: All Ports, DMA channels, IRQ channels tested OK. Sound Blaster Pro 2: All Ports, DMA channels, IRQ channels tested OK. Sound Blaster 16 (DSP rev. 4.05): All Ports, DMA channels, IRQ channels tested OK. Sound Blaster 16 MCD (DSP rev. 4.05): All Ports, DMA channels, IRQ channels tested OK. Sound Blaster 16 SCSI-2 (DSP rev. 4.05): All Ports, DMA channels, IRQ channels tested OK. Sound Blaster 16 SCSI-2 ASP (DSP rev. 4.11): All Ports, DMA channels, IRQ channels tested OK. Sound Blaster 16 SCSI-2 ASP (DSP rev. 4.12): All Ports, DMA channels, IRQ channels tested OK. Sound Blaster 16 Value (DSP rev. 4.11): All Ports, DMA channels, IRQ channels tested OK. Sound Blaster 16 Value (DSP rev. 4.12): All Ports, DMA channels, IRQ channels tested OK. Sound Blaster AWE32(DSP rev. 4.12): All Ports, DMA channels, IRQ channels tested OK. Diamond Multimedia Sonic Sound LX: All Ports, DMA channels, IRQ channels tested OK. Sound 16: All Ports, DMA channels, IRQ channels tested OK. Ensoniq Soundscape S-2000: All Ports, DMA channels, IRQ channels tested OK. Kiss Technologies Audio Pro Green 16: All Ports, DMA channels, IRQ channels tested OK. Logitech Soundman 16: All Ports, DMA channels, IRQ channels tested OK. Soundman Wave: All Ports, DMA channels, IRQ channels tested OK. Media Vision Pro Audio Studio: All Ports, DMA channels, IRQ channels tested OK. Pro Audio Spectrum: All Ports, DMA channels, IRQ channels tested OK. Pro Audio Spectrum 16: All Ports, DMA channels, IRQ channels tested OK. Pro Sonic: All Ports, D...
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